Terms & Conditions

Effective July 26, 2026  ·  Version 1.0

1. Overview & purpose

These Terms and Conditions govern your access to and use of the Client & Project Portal (the "Application" or "Portal"), provided by 9144820 Canada Inc., doing business as Meginteractive Solutions (the "Company", "we", "us", "our"), 298 rue Picasso, Dollard-des-Ormeaux, Quebec H9A 3K3, Canada.

The Application is designed to facilitate real-time project management, task tracking, Jira ticket association, developer time tracking, customer accounts, and related administrative functionality for authorized programmers, developers, and client representatives ("Client", "User", "you").

2. Scope of service & platform features

The Application serves as a collaborative portal providing transparency and operational visibility into ongoing projects. Key functionality includes, but is not limited to:

• Assignment and status tracking of developer to-dos mapped to Jira tickets;
• Real-time tracking and display of time logged by engineering personnel against specific tickets;
• Client visibility into ongoing project activity, task progression, and active hours spent; and
• Extended project management, customer information, and administrative functions as made available by the Company from time to time.

Access to the Application is provided as a supplementary convenience tool in connection with your primary service agreement or statement of work with the Company.

3. Account security & access controls

3.1 Registration & authorization. Access to the Application is restricted solely to authorized internal team members and designated client representatives. You represent that all individuals logging in under your organization's account are duly authorized to access project records and information.

3.2 Credential protection. You are responsible for maintaining the confidentiality of all login credentials associated with your account. You agree not to share, assign, or transfer account credentials to unauthorized third parties.

3.3 Security notification. You must notify the Company promptly of any unauthorized access, security breach, or suspected compromise of your account credentials. Subject to section 8.4, the Company is not liable for loss or damage arising from your failure to safeguard credentials.

4. Time tracking & real-time data

4.1 Preliminary nature of live data. The Application displays real-time time tracking, task progress, and ticket updates associated with project activities ("Live Data"). You acknowledge and agree that all Live Data presented within the Application — including active hours logged by individual team members — is provided for preliminary informational and transparency purposes only.

4.2 Non-binding status & reconciliation. Live Data does not constitute a final invoice, a binding statement of total hours worked, or a guarantee of final billing figures. All logged time remains subject to internal review, administrative reconciliation, and final approval prior to the issuance of official invoices.

4.3 Adjustments & discrepancies. The Company may adjust, add, or deduct logged time entries during routine review (for example, to account for manual time adjustments, missing entries, internal administrative tasks, or corrections). Official billing and payment obligations are governed solely by the final invoices issued by the Company, rather than by the raw data displayed in the Application at any given moment.

4.4 System availability & third-party syncing. Real-time updates depend on continuous system operation and third-party integrations, including Jira. The Company does not represent or warrant that Live Data will be error-free, uninterrupted, or updated instantaneously.

5. Acceptable use

When using the Client & Project Portal, you agree that you will not:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Application;
• Scrape, mine, or extract data from the Application using automated bots, crawlers, or scripts;
• Interfere with, disrupt, or compromise the integrity or security of the Application or underlying server infrastructure;
• Use the Portal to transmit malicious code, viruses, or harmful software; or
• Grant access to, or disclose internal portal data to, direct competitors of the Company.

6. Intellectual property

6.1 Platform ownership. The Company retains all rights, title, and interest in and to the Application, including all software code, architecture, UI/UX designs, workflows, database structures, logos, and trademarks. Nothing in these Terms grants you any ownership interest in the Application.

6.2 Client proprietary data. You retain ownership of all proprietary business materials, specifications, and confidential project details uploaded or provided to the Portal. You grant the Company a non-exclusive, world-wide licence to host, store, process, and display such data solely to operate the Application and perform services under your agreement. This licence lasts for the term of your agreement with the Company and ends when your data is returned or destroyed under section 9.3.

7. Third-party services & integrations

The Application integrates with third-party software, including Atlassian Jira, cloud database hosting providers, and server infrastructure. The Company is not responsible for downtime, API modifications, data synchronization delays, or service interruptions caused by such third-party providers.

8. Limitation of liability

8.1 "As-is" provision. The Application is provided on an "as-is" and "as-available" basis without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability or fitness for a particular purpose.

8.2 Exclusion of consequential damages. To the maximum extent permitted by applicable law, the Company, its directors, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, business interruption, or system outages — arising out of or in connection with your use of or inability to use the Application.

8.3 Monetary cap. In any event, the total aggregate liability of the Company arising out of or related to your use of the Application shall not exceed the total amount paid by you to the Company for services during the one (1) month immediately preceding the event giving rise to the claim, or $100 CAD, whichever is greater.

8.4 Limits that cannot be excluded. Nothing in these Terms excludes or limits the liability of the Company for bodily or moral injury, or for intentional or gross fault, to the extent that such exclusion or limitation is prohibited by the Civil Code of Québec.

9. Account termination & suspension

9.1 Grounds for termination. The Company may suspend or terminate your access to the Application at any time, with or without prior notice, if:

• You breach any provision of these Terms or your underlying service agreement;
• You have overdue, unpaid balances or active billing disputes under your primary service agreement;
• The underlying client agreement or project engagement expires or is terminated; or
• We suspect fraudulent, unauthorized, or malicious activity associated with your account.

9.2 Effect of termination. On termination of portal access, your right to log into the Application ceases immediately. Termination of portal access does not relieve you of any payment obligations incurred under your primary service contract.

9.3 Your data on termination. On termination you may, within thirty (30) days, request an export of the proprietary business data you provided to the Portal. After that period the Company will return or destroy that data in accordance with its Privacy Policy, subject to any records it is required to retain by law.

10. Confidentiality & privacy

All non-public project details, software architectures, Jira tickets, developer time entries, and financial estimates displayed in the Portal are confidential. Both parties agree to protect such information with reasonable care.

Handling of personal information is governed by our Privacy Policy, accessible from the footer of our website and from the Portal login page.

11. Modifications to these terms

The Company may update or modify these Terms. Updated versions will be posted within the Application and on our website with a revised effective date. Where a change is material, we will give you reasonable advance notice. If you do not accept a revised version, you may decline it by notifying us and discontinuing use of the Portal, and we will close your portal access. Declining revised Terms does not affect the rights and obligations under your primary service agreement.

12. Governing law & dispute resolution

These Terms are governed by and construed in accordance with the laws in force in the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively before the courts of the judicial district of Montréal, Québec.

Questions or concerns?

For questions about these Terms, or for administrative support with the Client & Project Portal, contact your designated Account Manager or write to hello@meginteractive.com.

For questions about personal information, contact our Privacy Officer, Brahm Morganstein, at the same address. See our Privacy Policy.